Frequently Asked Questions about Long Line Surf School
Booking a surfing course, lesson or holiday for the first time can be a daunting experience. To help you out we've put together some useful information for you, which includes answers to some of the most commonly asked questions.
If there's anything you can't find the answer to please don't hesitate to contact our friendly team via the Contact Us page and we'll be pleased to answer any questions you may have.
How to Book, Booking Information and Payments
When is Long Line Surf School open?
We're open all year round. We run all our surfing courses between March - December and offer Half Day Lessons only from December - March. We have lessons running seven days a week, including weekends.
How can I book?
You can book a surf course or lesson by giving our office a call on 07738128507, by sending us an email using the contact form or firstname.lastname@example.org, or you can check availability and book your course ONLINE.
How do I book a Surf 'N' Stay course?
To book a Surf 'n' Stay course you'll need to call or email. Due to the complexities of these bookings and availability we don't currently have this course available for you to book online.
How do I secure a booking?
To reseve a place on a surfing course we ask for a 50% deposit. The remaining balance is due on arrival. The booking will not be considered confirmed until the deposit is received and confirmation receipt has been issued.
What's the best way to pay?
We accept all major credit and debit cards (except for american express) You can pay by card over the phone. We can send you an e-payment form or you can make a bank transfer and we also accept cheque in the post (for bank transfers and cheque payments confirmation will be issued once funds have cleared). We can accept cash at the beach for all balance payments. To pay your balance by card, you'll need to call our office in advance.
Surf Courses, Lessons and Holidays
How much does a surf course cost?
The cost of our courses varies depending on the options you choose. Please see our Price Guide for details of the cost of all our courses. If you can't find what you're looking for or would like a bespoke quote please Contact Us.
Where will we be surfing?
The vast majority of our surfing lessons are held at Benone Beach. We may take you further down the long stretch to Downhill if we see better waves further along but no matter what we will be on the same beach.
How big are the groups?
Group sizes vary depending on the level of ability and booking on that day. Typically, tuition is provided along the industry guideline of a maximum ratio of 1:10. For 1-1 and Private Small Group Lessons it will just be you and your instructor.
What's included in my surf lesson?
All courses include use of all equipment and all tuition throughout the duration of your course.
Do I need to hire equipment?
All equipment hire is provided free of charge during your surfing lessons with us.
Can I bring my own surfing equipment?
If you have your own surfboard or wetsuit that you'd like to bring along with you please feel free to do so!
Can I keep hold of my equipment after my lesson to practice?
Unfortunately we do not hire out equipment after lessons as this is the equipment we use on a regular basis and we like to keep them in the best condition possible for your lessons.
Are there any age limits?
The minimum age we accept for children learning to surf is 6 years. We cannot accept children younger than this. There is no upper age limit.
Do I need to be able to swim?
It's ideal if you can swim 50 metres. If you are a non-swimmer or have limited swimming ability then please inform us upon booking so we can make additional arrangements to ensure you are looked after and we have sufficient coaching cover. Lessons are typically held in waist deep water, which make the activity safe and fun regardless of your swimming ability.
Travel and Getting Around
What are my travel options to get to Benone Beach?
We're located just 12 miles from Limavady and only 20 miles from City Derry Airport. There are regular flights to Derry from most major UK airports. There is also a train station in Bellarena (approx 3 miles from the beach) and the National Express Bus Service stops on the main road beside the turn to Benone Tourist Complex which is a 2 minute walk to the School.
Where is Benone Beach?
You can use this GOOGLE MAP to find Benone Beach or look for Long Line Surf School or Benone Tourist Complex.
What if I miss my lesson?
If you miss one of your surf lessons due to personal reasons (social engagements, illness, fatigue, or similar) we’re not obliged to reschedule or refund your lesson.
What happens if we can't go surfing?
In the unlikely event we're not able to surf because of dangerous surf or weather conditions, Long Line Surf School will not be held financially responsible. We ensure that you're lesson is either rescheduled for a more appropriate date/time, another activity is offered or the time is used constructively to learn about other aspects of the sport.
How can I give feedback to mu instructor or the school?
We value your feedback and how we may improve our services and activities. Please leave a comment through our contact us page or email us directly at email@example.com
Sometimes people would rather speack to someone in person and we are here to listen. Phone us or even come down to the Cabin and let us know your thoughts.
(We will respond to any feedback or complaints within 7 working days)